Refund & Cancellation Policy

This policy explains when and how you can request a refund or cancellation for digital products purchased from NIVANTLABS (OPC) PRIVATE LIMITED (“NivantLabs”). We want the process to be fair and honest, while reflecting the nature of digital goods.

Nature of digital products

Our products are digital — online course access, guides and downloads. Once a product has been delivered and accessed or downloaded, it generally cannot be “returned”, so such purchases are not eligible for a change-of-mind refund. This does not affect your rights where something has genuinely gone wrong, as set out below.

When you are eligible for a refund

We will refund you in situations including:

• Failed delivery: you were charged but did not receive access to the product, and we are unable to provide access.
• Duplicate charge: you were charged more than once for the same order due to a technical error.
• Wrong product: you received a product different from the one you purchased.
• Non-functional product: the product is materially defective or inaccessible due to a fault on our side and we cannot resolve it within a reasonable time.

When a refund may not apply

• Change of mind after the product has been delivered and accessed or downloaded.
• Failure to access the product due to issues outside our control (for example, your own device or internet).
• Requests made after the eligibility window below, except where required by law.

How to request a refund

Email ramyasree.somara@nivantlabs.com within 7 days of your purchase with your order details, the email used at checkout, and a description of the issue. We may ask for supporting information (such as a screenshot) to investigate.

How refunds are processed

Approved refunds are issued to your original payment method through our payment gateway. Once approved, it typically takes 5–7 business days for the amount to reflect in your account, depending on your bank or card issuer. We do not charge a processing fee for refunds.

Cancellations

You may cancel an order before the product has been delivered or access has been provisioned; in that case you will not be charged, or you will be refunded in full. For any subscription-based product, you may cancel future renewals at any time, effective from the next billing cycle.

Duplicate or unrecognised charges

If you see a duplicate or unrecognised charge, contact us first atramyasree.somara@nivantlabs.com and we will investigate and resolve it promptly.

Contact us

For any refund or cancellation query, emailramyasree.somara@nivantlabs.com or call +91 80744 74612.